Technical Operation Engineer
Responsibilities:
1. Ability to read, understand and communicate complex technical information.
2. Ability to express ideas in an organized, articulate and concise manner.
3. Gathering information and also do research and able to perform scope analysis.
4. Efficiently do multi-tasking where the job holder will have to handle multiple customer requests from various sources.
4. Technical hands-on troubleshooting, including parsing logs and following stack traces.
5. Work cross-functionally with both client-facing and engineering teams.
6. Stay up to date with internal processes and tools.
7. Perform production support activities which involve the assignment of issues and issue analysis and resolution within the specified SLAs.
8. Provide daily support with a resolution of escalated tickets and act as a liaison to business and technical leads to ensure issues are resolved in a timely manner.
9. Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect.
10. Coordinate with Application Development Team to resolve issues on production.
11. Identifying and documenting technical problems, ensuring timely resolution.
12. Responding to emails and incident tickets, maintaining issue ownership.
13. Prioritize workload, providing timely and accurate resolutions.
2. Ability to express ideas in an organized, articulate and concise manner.
3. Gathering information and also do research and able to perform scope analysis.
4. Efficiently do multi-tasking where the job holder will have to handle multiple customer requests from various sources.
4. Technical hands-on troubleshooting, including parsing logs and following stack traces.
5. Work cross-functionally with both client-facing and engineering teams.
6. Stay up to date with internal processes and tools.
7. Perform production support activities which involve the assignment of issues and issue analysis and resolution within the specified SLAs.
8. Provide daily support with a resolution of escalated tickets and act as a liaison to business and technical leads to ensure issues are resolved in a timely manner.
9. Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect.
10. Coordinate with Application Development Team to resolve issues on production.
11. Identifying and documenting technical problems, ensuring timely resolution.
12. Responding to emails and incident tickets, maintaining issue ownership.
13. Prioritize workload, providing timely and accurate resolutions.
Necessary Skills:
1. Self-motivated, ability to do multi-tasking efficiently.2. Communication skills backed up with strong technical knowledge about the relational database, networking, UNIX platform.
3.Ability to troubleshoot issues and able to handle different types of customer inquiries.
4. Good knowledge on networking, networking protocols, SQL, UNIX, SOLARIS, relational databases, know about the table commands etc.
5. A Bachelor Degree in Computer Science and with a minimum of 2 years of experience in technical customer support will be enough for this job.
6. Experience in supporting enterprise customers.