Manager - BSM

About the Team: 

The Enterprise Strategy Team focuses on enterprise relationship management, sales lifecycle optimization, and strategic merchant servicing.  

About the Role: 

We are seeking a dynamic and results-driven Business Service Manager - Lead to join our growing team. This is a hands-on leadership role perfect for someone who thrives in building strong merchant relationships while driving business growth and operational excellence. 

Key Responsibilities: 

• Lead & Scale Teams - Manage and mentor a dynamic team of BSMs, focused on enterprise merchant success and retention 

• Drive Daily Merchant Engagement - Maintain proactive touchpoints with enterprise merchants for business continuation, growth opportunities, and issue prevention 

• Revenue Optimization - Execute strategic cross-sell and upsell initiatives for PayU's comprehensive product suite 

• Operational Excellence - Oversee merchant query resolution, reconciliations, and ensure seamless payment experiences 

• Portfolio Management - Strategically manage merchant portfolios to maximize lifetime value and minimize churn 

• Cross-Functional Collaboration - Work seamlessly with product, technical, and business teams to deliver exceptional merchant outcomes 

Requirements: 

• 7-9 years in sales, business development, or account management. 

• Team Leadership experience with proven track record of building high-performing teams 

• Merchant Servicing & Engagement - Deep understanding of merchant needs and payment ecosystems 

• Portfolio Management - Demonstrated success in cross-sell, upsell, and revenue expansion 

• Strategic Thinking - Ability to think strategically while executing methodically 

• Communication Excellence - Outstanding written and verbal communication skills 

• High-Energy Performance - Thrives in fast-paced, multi-tasked, dynamic environments 

• Collaborative Leadership - Natural team player with strong collaborative working style 

What we offer? 

• A positive, get-things-done workplace 

• A dynamic, constantly evolving space (change is par for the course – important you are comfortable with this) 

• An inclusive environment that ensures we listen to a diverse range of voices when making decisions. 

• Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale 

• Access to 5000+ training courses accessible anytime/anywhere to support your growth and development (Corporate with top learning partners like Harvard, Coursera, Udacity) 

About us:  

At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high growth markets the financial services and products they need to thrive. Our expertise in 18+ high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs to offering credit to underserved individuals, to helping merchants buy, sell, and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more at www.payu.com 

Our Commitment to Building A Diverse and Inclusive Workforce 

As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive, and safe environment, for all our people, communities, and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility, and unbiased attention to every PayUneer so they can succeed, irrespective of gender, color, or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities, or the LGBTQ communities.