Graduate Trainee-Associate Monitoring Engineer

About the Team

You will be part of a dynamic team that is at the heart of ensuring seamless operations across our platforms. Our team thrives on collaboration, innovation, and a commitment to delivering best-in-class services. We work closely with cross functional teams including DevOps, Infrastructure, and Application Support to ensure the highest levels of service availability and performance.

About the Role

We are looking for a detail-oriented and proactive Monitoring Engineer to join our team. This role involves setting up, managing, and maintaining monitoring systems that ensure the availability, performance, and reliability of our technology stack. As a Monitoring Engineer, you will play a crucial role in identifying and addressing potential system issues before they impact users.

Responsibilities:

• 24x7x365 on call support (in rotation) to manage and execute on the Incident Management process. • Fast and effective response to service failure Alerts and Notifications from a range of systems. • Impact and Severity Assessments of service failures, both internal and external stakeholders. • Management of Bank/PG’s downtime or other services against SLA Targets. • Escalation of downtime within the bank/PG’s, as well as internally. • Accurately tracking on progress and escalations on issues & internal ticketing systems. • Updating merchants/internal stakeholders on the status of any service outage, either directly by phone and email or via the ticketing tool. • Notifying merchants via email of any planned maintenance, either internal or Bank/PG. • Managing the outcomes of Reason for Outage (RFO/RCA) and Major Incident Reports (MIR) both internally and externally. • Hands on experience on Database (SQL) • Hands on experience on Python, shell scripting. • Software Development in terms of automating repeatable Operations tasks (TOIL). • SRE Metrics & Monitoring Strategy (SLI, SLO, etc.). • Schedule and lead all continuous improvement activities, including Incident reviews, Change implementation reviews, TOIL automation candidate areas etc. • Based on post-incident reviews, he/she will need to optimize the Software Development Life Cycle (SDLC) to boost service reliability. • To ensure a seamless flow of information between teams, site reliability engineer job may require documenting the knowledge gained.

Requirements:

• Must be Graduated in 2023/2024 from a Tier 2 or Tier 3 college • Knowledge on with any of the languages like JAVA, Python, PHP, Shell Scripting, Node.JS, JavaScript, UNIX/ LINUX etc. • Excellent analytical and logical thinking. • Quick troubleshooting and diagnosing skills. 6 • Problem-solving and debugging skills. • Working knowledge of any programming language to DEBUG CODE. Web-application / MOBILE debugging skills

What we offer?

• A positive, get-things-done workplace • A dynamic, constantly evolving space (change is par for the course – important you are comfortable with this). • An inclusive environment that ensures we listen to a diverse range of voices when making decisions. • Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale. • Access to 5000+ training courses accessible anytime/anywhere to support your growth and development (Corporate with top learning partners like Harvard, Coursera, Udacity).

About us:

PayU, one of India's leading digital financial services providers with Prosus as an investor, operates businesses that are regulated by the Reserve Bank of India and offers advanced solutions to meet the digital payment requirements of the Indian market. PayU India companies aim to create a full-stack digital financial services platform to serve all (tapped and untapped) financial needs of customers through technology solutions. PayU provide payment gateway solutions to online businesses through its cutting-edge and award-winning technology and has empowered 5 lakhs+ businesses, including India’s leading enterprises, e-commerce giants and SMBs. It enables businesses to collect digital payments across 150+ online payment methods such as Credit Cards, Debit Cards, Net Banking, EMIs, pay-later, QR, UPI, Wallets, and more. It’s a preferred partner in the affordability ecosystem, offering the maximum coverage of issuers and easy-to-implement integrations across card-based EMIs, pay-later options and new-age cardless EMIs. PayU offers e-commerce brands best-in-industry success rates while ensuring a seamless checkout experience.

Our Commitment to Building A Diverse and Inclusive Workforce

As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive, and safe environment, for all our people, communities, and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility, and unbiased attention to every PayUneer so they can succeed, irrespective of gender, color, or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities, or the LGBTQ communities.