Senior Product Manager - Merchant Management

About the Team

The Merchant Experience Team is entrusted with the pivotal task of shaping the comprehensive experience that PayU extends to its merchants. This journey encompasses every stage, beginning with the onboarding process, and includes product discovery, activation, retention, as well as cross-sell and upsell opportunities throughout the entire merchant lifecycle. Additionally, this team is accountable for ensuring the superior quality and efficacy of merchant services and communications.

About the Role
As a Sr. PM, you will craft innovative frameworks aimed at enhancing the merchant experience across all PayU payment products. You will collaborate with stakeholders throughout the organization, focusing on crucial metrics such as activation, adoption, cross-sell, and retention to drive our mission forward Responsibilities:

• Will own end to end product roadmap and delivery • Gather insights on product usage and build roadmap to improve metrics accordingly • Identify and solve for gaps in developer experience, merchant experience, payer experience, reconciliation, integrations, success rates, TATs and reporting • Build a seamless experience for Payu merchant • Work with team of engineers, data scientist to build world class merchant experience • Think beyond what’s already been solved for in the ecosystem  • Drive product and market research, competitive analysis, planning positioning and roadmap development  • Evangelize new product ideas, strategies and go-to-market plans  • Make data-driven product decisions and democratize product success metrics across teams  • Most importantly, “own the outcome”  Requirements:

• Possess 5 to 7 years of experience in product management. • A minimum of 3 years of experience in developing end-user experiences, preferably within a B2B context. • Proven experience collaborating with diverse stakeholders, including Marketing, Business, Sales, Engineering, and Support teams. • Demonstrated success in managing a product with substantial scalability • Extensive experience in developing consumer-facing desktop and mobile websites. • Highly effective collaboration skills for working within cross-functional teams. • Over 3 years of experience utilizing Analytics tools such as Google Analytics. • Proven experience in a collaborative setup involving multiple lines of businesses. • Excellent communication skills. • Working knowledge of payment products. • Bachelor's degree in Computer Engineering or Information Technology. An MBA is considered advantageous.

What we offer?

• A positive, get-things-done workplace • A dynamic, constantly evolving space (change is par for the course – important you are comfortable with this). • An inclusive environment that ensures we listen to a diverse range of voices when making decisions. • Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale. • Access to 5000+ training courses accessible anytime/anywhere to support your growth and development (Corporate with top learning partners like Harvard, Coursera, Udacity).

About us:

PayU, one of India's leading digital financial services providers with Prosus as an investor, operates businesses that are regulated by the Reserve Bank of India and offers advanced solutions to meet the digital payment requirements of the Indian market. PayU India companies aim to create a full-stack digital financial services platform to serve all (tapped and untapped) financial needs of customers through technology solutions. PayU provide payment gateway solutions to online businesses through its cutting-edge and award-winning technology and has empowered 5 lakhs+ businesses, including India’s leading enterprises, e-commerce giants and SMBs. It enables businesses to collect digital payments across 150+ online payment methods such as Credit Cards, Debit Cards, Net Banking, EMIs, pay-later, QR, UPI, Wallets, and more. It’s a preferred partner in the affordability ecosystem, offering the maximum coverage of issuers and easy-to-implement integrations across card-based EMIs, pay-later options and new-age cardless EMIs. PayU offers e-commerce brands best-in-industry success rates while ensuring a seamless checkout experience.

Our Commitment to Building A Diverse and Inclusive Workforce

As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive, and safe environment, for all our people, communities, and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility, and unbiased attention to every PayUneer so they can succeed, irrespective of gender, color, or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities, or the LGBTQ communities.