P2 Senior Analyst - Onboarding

About the Team:

The KYC & Onboarding team is a critical function within PayU that ensures seamless merchant onboarding while maintaining the highest standards of compliance and risk management. Our team works at the intersection of technology, operations, and regulatory compliance to enable secure and efficient merchant partnerships. We are responsible for designing robust onboarding processes, implementing compliance frameworks, and ensuring all merchant partnerships meet regulatory requirements while delivering exceptional customer experiences.

About the Role:

We are seeking a detail-oriented P2 Senior Analyst - Onboarding to join our dynamic KYC & Onboarding team. This role will focus on designing, implementing, and optimizing end-to-end nodal process workflows while ensuring strict adherence to regulatory compliance standards. The ideal candidate will have strong banking domain knowledge and proven experience in process governance and quality management.

Responsibilities:

• Design, implement, and monitor comprehensive end-to-end nodal process workflows for merchant onboarding
• Establish and maintain robust process governance frameworks and quality standards across all onboarding touchpoints
• Ensure strict compliance with RBI regulations, PCI-DSS standards, and other relevant regulatory requirements
• Develop and implement detailed process documentation, Standard Operating Procedures (SOPs), and quality metrics
• Conduct regular process audits, identify gaps, and implement effective corrective actions
• Collaborate with cross-functional teams including Risk, Legal, Operations, and Technology to streamline onboarding processes
• Monitor key performance indicators (KPIs) and generate regular reporting on process efficiency and compliance metrics
• Lead process improvement initiatives to reduce onboarding timelines while maintaining quality standards
• Support training initiatives for team members on new processes and compliance requirements
• Handle complex merchant onboarding cases requiring senior-level intervention
• Stay updated with regulatory changes and ensure process adaptations accordingly

Requirements:

• Bachelor's degree in Finance, Banking, Business Administration, or related field
• 2-5 years of experience in banking operations, KYC processes, or financial services compliance
• Strong knowledge of banking regulations, RBI guidelines, and payment industry compliance requirements
• Experience in process design, documentation, and governance frameworks
• Proficiency in process mapping tools and methodology (Six Sigma knowledge preferred)
• Advanced Excel skills and experience with data analysis tools
• Strong analytical and problem-solving capabilities with attention to detail
• Excellent written and verbal communication skills
• Experience with audit processes and quality management systems
• Knowledge of payment processing, merchant onboarding, and nodal banking operations
• Familiarity with compliance management systems and workflow tools
• Ability to work in a fast-paced environment and manage multiple priorities

What we offer?

• A positive, get-things-done workplace
• A dynamic, constantly evolving space (change is par for the course – important you are comfortable with this)
• An inclusive environment that ensures we listen to a diverse range of voices when making decisions.
• Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale
• Access to 5000+ training courses accessible anytime/anywhere to support your growth and development (Corporate with top learning partners like Harvard, Coursera, Udacity)

About us:

PayU, India's leading diversified fintech platform with Prosus as an investor, operates businesses that are regulated by the Reserve Bank of India and offers advanced solutions to meet the digital financial services needs of customers (merchants, banks, and consumers).

PayU provides payment gateway solutions to online businesses through its cutting-edge and award-winning technology and has empowered 4.5 lakhs+ businesses, including India’s leading enterprises, e-commerce giants and SMBs. It enables businesses to collect digital payments across 100+ online payment methods such as Credit Cards, Debit Cards, Net Banking, EMIs, pay-later, QR, UPI, Wallets, and more. It’s a preferred partner in the affordability ecosystem, offering the maximum coverage of issuers and easy-to-implement integrations across card-based EMIs, pay-later options and new-age cardless EMIs. PayU offers e-commerce brands best-in-industry success rates while ensuring a seamless checkout experience. PayU’s through its PayTech division, Wibmo provides market leading authentication and risk TSP services to leading banks in India and 30+ countries and through its NBFC, PayU Finance, it empowers 3.5 lakh+ merchants and 6 million consumers offering innovative and flexible credit solutions. Please visit: www.payu.in  for more information.

Our Commitment to Building A Diverse and Inclusive Workforce

As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive, and safe environment, for all our people, communities, and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility, and unbiased attention to every PayUneer so they can succeed, irrespective of gender, color, or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities, or the LGBTQ communities.