M2 Senior Manager - Financial Operations

About the Team:

The Financial Operations team at PayU is a dynamic group of finance professionals, data analysts, and process specialists who ensure the smooth functioning of our payment ecosystem. Our team culture emphasizes:

Collaboration & Innovation: We work cross-functionally with Technology, Risk, Compliance, and Business teams to solve complex financial challenges

Continuous Learning:  Regular upskilling in regulatory changes, new payment methods, and emerging technologies

Data-Driven Excellence: We leverage advanced analytics and automation to enhance operational efficiency

Accountability & Ownership: Each team member takes pride in maintaining the accuracy and integrity of financial operations

Growth-Oriented Environment: Clear career progression paths with opportunities to lead larger teams and strategic initiatives

As a Senior manager, you'll be mentoring junior team members, and collaborating with senior leadership on strategic financial operations decisions.

About the Role:

Lead our elite Financial Operations team at PayU Payments and drive strategic financial excellence across India's premier digital payment ecosystem. Our Financial Operations team stands at the forefront of PayU's operational success, managing complex reconciliation processes, ensuring regulatory compliance, and maintaining the integrity of financial operations across multiple payment channels. We are seeking a seasoned Senior Manager - Financial Operations to join our high-impact team in Gurgaon, where you'll collaborate with top-tier professionals in finance, technology, and compliance to oversee advanced reconciliation frameworks, lead automation initiatives, and establish best-in-class financial operations standards while ensuring full compliance with RBI guidelines and driving continuous process optimization.

Responsibilities:

Strategic Team Leadership & Financial Operations:

• Lead and strategically develop a team of 12-15 professionals across multiple reconciliation verticals

• Oversee complex daily reconciliation of transactions, reports, and funds across all payment channels

• Drive comprehensive escrow accounts management strategy in accordance with RBI guidelines on Payment Aggregators (PA), Payment Aggregator Cross Border (PA-CB), and Bharat Bill Payment System (BBPS)

• Manage sophisticated 3-way reconciliation frameworks for UPI transactions (Switch/CBS/NPCI)

• Oversee reconciliation operations for all card networks including RuPay, Visa, and Mastercard

• Establish and monitor advanced bank reconciliation processes for all escrow accounts

• Ensure optimal settlement timing and fund availability from all issuer banks

Regulatory Compliance & Strategic Reporting:

• Prepare and submit critical Monthly, Quarterly, and Annual reports as per RBI Master Direction for PA, PA-CB, and BBPS

• Lead regulatory compliance initiatives and maintain relationships with RBI and other regulatory bodies

• Coordinate with statutory auditors and drive comprehensive audit processes

• Proactively identify and mitigate risks and deviations in reconciliation processes

• Establish governance frameworks for financial operations and compliance monitoring

Process Innovation & Refund Management:

• Drive end-to-end refund process optimization and manage harmonization TAT (Turnaround Time)

• Maintain and publish sophisticated MIS reports for executive leadership and external stakeholders

• Lead large-scale process improvements and automation initiatives

• Coordinate strategic projects with technology teams for system automation and advanced reporting tools

• Implement industry-leading best practices in financial operations and reconciliation processes

• Establish KPIs and SLAs for all financial operations processes

Senior Stakeholder Management & Business Partnership:

• Manage high-level relationships with banks, merchants, and senior cross-functional teams

• Lead collaboration with internal and external stakeholders at executive levels

• Drive strategic partnerships with payment networks and financial institutions

• Represent Financial Operations in company-wide strategic initiatives

• Facilitate complex dispute resolution processes with payment networks and regulatory bodies

• Mentor and develop team members for career advancement and succession planning

Requirements:

Educational Background:

• Postgraduate degree (MBA/M.Com/CA/CFA) preferably in Finance, Accounting, or related field

• Professional certifications in Finance/Risk Management preferred

Senior Professional Experience:

• 10-13 years of experience in financial operations, payment processing, and reconciliation

• Minimum 5 years of proven experience in senior team management and strategic leadership

• Deep expertise in RBI guidelines for Payment Aggregators and Payment Gateways (PA/PG)

• Extensive hands-on experience with payment gateways, escrow management, and complex dispute resolution

• Strong background in Prepaid Payment Instruments (PPI) business, advanced reconciliation, and settlement processes

• Comprehensive experience working with multiple card networks (Visa, Mastercard, RuPay) and UPI ecosystem

• Demonstrated experience in managing statutory audits and regulatory relationships

Strategic Leadership & Management:

• Proven ability to lead, mentor, and develop large teams (10+ professionals)

• Experience in strategic planning, budget management, and resource allocation

• Strong experience in change management and large-scale process transformation

• Demonstrated success in stakeholder management at executive levels

• Experience in driving automation initiatives and technology partnerships

Advanced Technical Skills:

• Expert-level proficiency in MS Office suite with advanced Excel modeling and automation capabilities

• Experience with advanced financial reconciliation tools and enterprise payment processing systems

• Deep knowledge of banking operations, settlement processes, and regulatory frameworks

• Familiarity with data analytics tools and business intelligence platforms

• Understanding of API integrations and technical reconciliation frameworks

Core Leadership Competencies:

• Exceptional analytical and strategic problem-solving skills

• Outstanding communication, presentation, and negotiation skills

• Ability to work under pressure and manage multiple complex initiatives

• Advanced risk management and regulatory compliance expertise

• Process optimization and automation leadership

• Cultural alignment with PayU's values of innovation, integrity, and operational excellence

What we offer?

• A positive, get-things-done workplace
• A dynamic, constantly evolving space (change is par for the course – important you are comfortable with this)
• An inclusive environment that ensures we listen to a diverse range of voices when making decisions.
• Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale
• Access to 5000+ training courses accessible anytime/anywhere to support your growth and development (Corporate with top learning partners like Harvard, Coursera, Udacity)

About us:

PayU, India's leading diversified fintech platform with Prosus as an investor, operates businesses that are regulated by the Reserve Bank of India and offers advanced solutions to meet the digital financial services needs of customers (merchants, banks, and consumers).

PayU provides payment gateway solutions to online businesses through its cutting-edge and award-winning technology and has empowered 4.5 lakhs+ businesses, including India’s leading enterprises, e-commerce giants and SMBs. It enables businesses to collect digital payments across 100+ online payment methods such as Credit Cards, Debit Cards, Net Banking, EMIs, pay-later, QR, UPI, Wallets, and more. It’s a preferred partner in the affordability ecosystem, offering the maximum coverage of issuers and easy-to-implement integrations across card-based EMIs, pay-later options and new-age cardless EMIs. PayU offers e-commerce brands best-in-industry success rates while ensuring a seamless checkout experience. PayU’s through its PayTech division, Wibmo provides market leading authentication and risk TSP services to leading banks in India and 30+ countries and through its NBFC, PayU Finance, it empowers 3.5 lakh+ merchants and 6 million consumers offering innovative and flexible credit solutions. Please visit: www.payu.in  for more information.

Our Commitment to Building A Diverse and Inclusive Workforce

As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive, and safe environment, for all our people, communities, and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility, and unbiased attention to every PayUneer so they can succeed, irrespective of gender, color, or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities, or the LGBTQ communities.