M1 Manager - Ops GIB
About the Team
Join PayU’s high-performing Sales Operations team, where collaboration, innovation, and a passion for problem-solving drive impactful solutions for merchants and partners. Our team works at the heart of PayU’s services, supporting business growth by delivering seamless operational experiences and driving customer satisfaction in the dynamic fintech landscape.
About the Role
As a Manager/Assistant Manager - OPS GIB, you will play a key role in managing the end-to-end operations for merchant onboarding and lifecycle management. You will serve as the first point of contact for merchant queries, collaborating with various internal teams to ensure prompt, high-quality service delivery. This role offers an opportunity to make a real impact in one of the fastest-growing fintech companies, supporting merchants—especially in government and education sectors—in their journey with PayU.
Responsibilities:
- Manage and resolve sales and basic merchant onboarding lifecycle queries efficiently
- Collaborate effectively with cross-functional teams to resolve queries, especially from government and education merchants
- Act as the primary point of contact for merchant-related queries from the Business Team
- Ensure timely closure of activities related to merchant servicing
- Work closely with internal stakeholders to deliver excellent customer support and satisfaction
- Maintain up-to-date knowledge of PayU’s payment gateway processes and flow
- Leverage strong communication and interpersonal skills to foster positive relationships with merchants and partners
- Utilize MS Excel and MS Office for daily operational tasks and reporting
Requirements
- 3-4 years of experience in operations, preferably within financial services or fintech industries
- Proficiency in MS Excel and MS Office applications
- Excellent written and verbal communication skills
- Strong strategic thinking and execution abilities
- Ability to manage multiple tasks efficiently in a fast-paced, high-energy environment
- Team player with strong collaborative working style
- Good understanding of payment gateway processes and merchant onboarding flow
What we offer?
- A positive, get-things-done workplace
- A dynamic, constantly evolving space (change is par for the course – important you are comfortable with this).
- An inclusive environment that ensures we listen to a diverse range of voices when making decisions.
- Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale.
- Access to 5000+ training courses accessible anytime/anywhere to support your growth and development (Corporate with top learning partners like Harvard, Coursera, Udacity).
About us:
At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high growth markets the financial services and products they need to thrive. Our expertise in 18+ high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs to offering credit to underserved individuals, to helping merchants buy, sell, and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more at www.payu.com
Our Commitment to Building A Diverse and Inclusive Workforce
As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive, and safe environment, for all our people, communities, and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility, and unbiased attention to every PayUneer so they can succeed, irrespective of gender, color, or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities, or the LGBTQ communities.