Associate Director - Product Solutions

Associate Director, Product Solutions & Strategy (PSS)

Role Overview:

The Associate Director in the Product Solutions & Strategy (PSS) team will be a visionary leader responsible for strategizing and delivering world-class product solutions tailored to meet the needs of PayU merchants. This individual will lead a high-performing team, drive cross-functional collaboration, and ensure the implementation of customized and scalable technology solutions that align with PayU’s goals. The role combines leadership, client-centric product innovation, and operational excellence to elevate PayU’s competitive advantage in the digital payments space.

Key Responsibilities:

1. Team Leadership and Development: - Lead, mentor, and motivate the Product Solutions & Strategy (PSS) team to achieve objectives. - Foster an environment of continuous learning and growth, equipping the team with tools for success. - Encourage ownership and accountability among the team members.

2. Strategic Initiative and Planning: - Spearhead the development and execution of strategic roadmaps for enterprise & SMB merchant solutions. - Align team goals with organizational strategies to drive scalable and innovative product solutions.

3. Stakeholder Management: - Act as a key liaison between Merchants, the sales team, and Product teams to define and implement customized solutions. - Maintain active communication with senior leaders, sales teams, and engineering/product/Operations units to ensure client expectations are met.

4. Product Innovation and Oversight: - Define and design new business solutions that meet client business objectives. - Innovate and propose new products and services to help PayU stay ahead of market trends. - Address and mitigate gaps between custom and core product offerings.

5. Knowledge of Indian Payment Ecosystem: - Demonstrate deep knowledge in the payments landscape, including UPI, Net Banking, BBPS, Cards, PPI wallets, QR, Subscriptions, Cross Border Payments and other APMs. - Leverage expertise in fintech payment solutions to identify market-specific needs and add value to service offerings. - Continuously monitor and analyze market dynamics to anticipate upcoming trends and adapt strategies to meet the evolving payment ecosystem.

6. Operational Excellence: - Drive efficient processes for the delivery of solutions, ensuring timelines, budgets, and customer satisfaction objectives are met. - Oversee performance metrics and ensure consistent improvements in product solutioning and Merchant satisfaction.

7. Drive Product Adoptions and Go-To-Market (GTM): - Lead cross-functional efforts to drive product adoption and usage among PayU merchants. - Develop and execute Go-To-Market strategies for product launches and enhancements, ensuring alignment with PayU’s strategic objectives. - Collaborate with marketing and sales teams to build awareness and advocacy for PayU’s product offerings within target markets.

8.Segment-Wise Strategy Development: - Drive a segment-wise strategic approach to tailor solutions that align with the unique needs of different Merchant needs. - Leverage market insights to identify key segments and design specific value propositions for each segment. - Ensure effective execution of these strategies to maximize product adoption and merchant satisfaction across different market segments.

9.Business and Merchant Impact: - Build trust-based relationships with Merchants by demonstrating technical and business acumen. - Present PayU’s innovative products stack solutions to address their challenges and contributions to PayU’s revenue growth initiatives.

Key Qualifications and Skills:

1. Experience: - 12+ years combined experience in presales, product solutions, or product management within fintech or technology environments. - Proven track record as a leader in the digital payments industry or relevant field. - Expertise in managing relationships with enterprise clients and balancing stakeholder objectives.

2. Educational Background: - Bachelor’s Degree in Engineering, Computer Science, or a related field is mandatory. - MBA or equivalent advanced degree will be highly Preferred.

3. Knowledge and Technical Expertise: - Comprehensive understanding of online payment systems, including familiarity with the Indian payments ecosystem and regulatory frameworks. - Strong engineering background to provide technical guidance to customers and internal stakeholders. - Proven ability to evaluate, integrate, and predict emerging technologies or payment platforms.

4. Leadership and Soft Skills: - Exceptional strategic thinking and problem-solving abilities. - Proven ability to manage large teams and deliver consensus-driven leadership across organizational levels. - Outstanding verbal and written communication skills, able to represent PayU at high-level client meetings and forums. - Strong track record of driving impactful results and managing simultaneous priorities.

What Success Looks Like:

• Delivery of innovative, high-quality product solutions that enhance merchant satisfaction and loyalty.
• Effective development and scaling of the Product Solutions & Strategy team’s capabilities and reach.
• Continuous process improvement resulting in optimized product delivery times.
• Enhanced collaboration between PSS, sales, and product/engineering/Ops/L&C teams to leverage synergies.
• Anticipation and adaptation to industry trends and developments within the Indian and global fintech landscape.

Why Join Our Team?

This Associate Director role in the PSS team offers the opportunity to make a meaningful impact by leading a dynamic team, influencing industry-leading product developments, and partnering with some of the best minds in fintech to drive PayU’s vision of revolutionizing digital payments. If you thrive in a challenging yet rewarding environment where innovation and leadership converge, this role was made for you!