P4 Key Account Manager - Sales

About the Team:

We are seeking a dedicated and detail-oriented professional to serve as the key Single Point of Contact (SPOC) for all operational activities involving Amazon.

About the Role:

This critical role demands strong operational expertise and communication skills to ensure PayU delivers seamless support and timely resolutions for Amazon’s requirements.

The ideal candidate will demonstrate exceptional problem-solving abilities, maintain meticulous attention to detail, and thrive in a fast-paced environment while managing multiple priorities.

Key Responsibilities:

Operational Excellence.

• Ensure settlements are processed efficiently across MIDs aligned with Amazon’s specifications and expectations.
• Facilitate onboarding of new Lines of Business (LOBs) for Amazon and streamline the transaction routing across payment modes.
• Coordinate with Analytics team for adhoc data analytics requirements and ensure timely closure.
• Manage processor file data quality discussions and handle manual file sharing processes.
• Oversee service requests from merchant end to end until resolution.
• Serve as the first point of contact for any Amazon service requests.

Issue Management

• Maintain a comprehensive tracker for day-to-day operational issues pertaining to:
• Refunds
• Chargebacks
• Frauds
• Invoices
• Ensure all issues are resolved within the defined SLA
• Coordinate with Production Support (PS)/Technical teams for production bug resolutions (RCA)
• Conduct weekly/biweekly connects with Amazon operations team to ensure no TAT breaches
• Address settlement file concerns and liaise with PS for re-deployments upon correction
• Handle adhoc Sale ARN file requirements for end-to-end liaising and closure
• Serve as the L1 point for PS coordination on BAU concerns

Collaboration and Project Delivery

• Build and maintain strong working relationships with Amazon’s operations team, acting as a reliable liaison
• Execute initiatives and projects aimed at delivering operational excellence in alignment with Amazon’s needs
• Manage Jira and Production tickets effectively
• Facilitate cross-functional collaboration to ensure all Amazon requirements are met promptly
• Provide regular status updates to internal teams and external stakeholders

Requirements:

• Proficiency in payment gateway operations, settlement processes, and transaction routing systems
• Strong understanding of chargeback, refund, and fraud mechanisms
• Advanced Excel skills for data analysis and reporting, Soft Skills
• Exceptional problem-solving and analytical abilities
• Effective communication skills (both written and verbal)

What we offer?

• A positive, get-things-done workplace
• A dynamic, constantly evolving space (change is par for the course – important you are comfortable with this)
• An inclusive environment that ensures we listen to a diverse range of voices when making decisions.
• Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale
• Access to 5000+ training courses accessible anytime/anywhere to support your growth and development (Corporate with top learning partners like Harvard, Coursera, Udacity)

About us:

At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high growth markets the financial services and products they need to thrive. Our expertise in 18+ high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs to offering credit to underserved individuals, to helping merchants buy, sell, and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more at www.payu.com

Our Commitment to Building A Diverse and Inclusive Workforce

As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive, and safe environment, for all our people, communities, and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility, and unbiased attention to every PayUneer so they can succeed, irrespective of gender, color, or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities, or the LGBTQ communities.