Manager - TAM

MANAGER – TECHNICAL ACCOUNT MANAGEMENT AND PERFORMANCE
BANGALORE / MUMBAI / GURGAON About the Team: The TAM team is responsible to provide end to end technical support and success rate optimization for Enterprise merchants. The team partners with the technical and product teams of merchants to ensure best-in-class success rats and technical support to PayU’s marquee merchants. About the Role: The ability to solve each technical query, maximize the success rate and provide customer delight are key factors to success in this role. The ideal person for this role should have a passion for technology and payments, a strong product solutioning and technical background, be detail-oriented, and have the ability to drive results while working independently within a complex environment. Solutioning and exceptional relationship management are critical for this role. Key Responsibilities
• Owner of all technical queries and success rate maximization for existing and new Enterprise merchants. • Work with TAM Lead, Enterprise Farming business leaders and account managers on driving success rate improvement and solving any technical issues with clients. • Structurally solve for common pain points / issues identified as part of the client level deep dives • Work in close partnership and collaboration with internal teams (product, production support and technology) to deliver client specific outcomes • Ensure that SLAs committed to customers are upheld and any lapses are identified within the permissible time frame Requirements: • 3+ years of overall technology industry experience in Product Management, Business Analysis, Software Development, Production Support for a payment solution provider, medium to large-scale organizations or start-ups • Bachelor’s Degree in Engineering, Computer Science & Engineering, or related experience required • Should have managed small to medium teams, as solutioning lead • Technical Experience • Preferred to have experience in directly working with clients to deliver value/solutions • Experience in programming languages such as Java, Python, PHP, JavaScript and NodeJS • Database: MS SQL, MySQL, MONGODB, Graph Database etc. • Integrations: SAOP and RESTful API • Understanding of Payment services, architecture and integrations • Experience with tools such as JIRA • Customer Focused – Does what is right for the customer • Detail orientation • Execution focus • Be a change agent and willing to challenge status quo while helping to drive the necessary changes • Adaptability, Collaboration & Teamwork, Continuous Improvement and Tenacity What we offer?
A positive, get-things-done workplace
A dynamic, constantly evolving space (change is par for the course – important you are comfortable with this)
An inclusive environment that ensures we listen to a diverse range of voices when making decisions.
Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale
Access to 5000+ training courses accessible anytime/anywhere to support your growth and development (Corporate with top learning partners like Harvard, Coursera, Udacity)
About us:
At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high growth markets the financial services and products they need to thrive. Our expertise in 18+ high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs to offering credit to underserved individuals, to helping merchants buy, sell, and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more at www.payu.com Our Commitment to Building A Diverse and Inclusive Workforce
As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive, and safe environment, for all our people, communities, and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility, and unbiased attention to every PayUneer so they can succeed, irrespective of gender, color, or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities, or the LGBTQ communities.