M3 Director - Delivery & Program Management

About the Team
The team operates in the digital payments ecosystem globally, collaborating across functions such as Product, Engineering, Operations, Sales, and Finance. It is committed to delivering high-quality Payment Gateway solutions to leading banks across different geograaphies (INDIA, EMEA &APAC).

About the Role
The role focuses on Delivery and Program management within the payments, fintech, and digital (SaaS, PaaS) space. It requires expertise in managing large-scale projects for banks, building strong client relationships, and ensuring customer-centric execution. Key responsibilities include driving multi-stakeholder projects in a fast-paced environment, tracking project costs, developing account strategies, and negotiating new business contracts.

Responsibilities:
• You will be required to efficiently run multiple complex projects at the same time, involving multiple stakeholders in a fast-paced environment. There is nothing slow paced in the mobile internet economy.
• Stay on top of every little thing that goes on in the project.
• Communicate effectively and manage the expectations of multiple stakeholders (Business, Banks, Partners)
• The key to building a world class product, is world class documentation. It is your job to ensure everybody does their part and does a good job about it. .
• Track actual project cost against estimated cost.
• Develop and assess account strategies to meet revenue targets.
• Resolve customer concerns and requests efficiently.
• Provide outstanding services and ensure customer satisfaction.
• Negotiate new business contracts with clients.
• Offer product and service consultations for clients.
• Encourage sales among current and new clients.
• Act as liaison between clients and management for business executions.
• Develop customized programs to meet client needs and close business.

Requirements:
• 12+ yrs with minimum 5 years of project/program management experience in payments.
• Should be from strong Payments background .
• Good understanding of the payments, fintech and Digital (SaaS, PaaS) background
• Hands on experience in collaborating with cross functional teams such as Product, Engineering, Operations, Sales and Finance.
• Proficient in managing client relationship.
• Hands on in delivering large projects to banks
• Business savy, customer centric and good communication.
• Very good understanding of Project and Program Management

What we offer?
• A positive, get-things-done workplace
• A dynamic, constantly evolving space (change is par for the course – important you are comfortable with this).
• An inclusive environment that ensures we listen to a diverse range of voices when making decisions.
• Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale.
• Access to 5000+ training courses accessible anytime/anywhere to support your growth and development (Corporate with top learning partners like Harvard, Coursera, Udacity).

About us:
PayU Digital Labs is a full-stack PayTech company and an industry leader in payment security, digital payments, and digital financial services, partnering with 160+ banks across 30+ countries. Our cutting-edge solutions are powering growth across Banks, Fintechs and Businesses. Our foundation is robust. Acquired by PayU in 2019.
Our Commitment to Building A Diverse and Inclusive Workforce
As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive, and safe environment, for all our people, communities, and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility, and unbiased attention to every PayUneer so they can succeed, irrespective of gender, color, or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities, or the LGBTQ communities.