FRM- Senior Executive

FRM- Senior Executive

We are hiring a Fraud Investigator to join our fraud risk management team, specializing in fraud detection and prevention for Personal Loans, SMB, and Transaction Credit business. The candidate will be responsible for investigating suspicious transactions, conducting outbound verification calls, and reviewing system-flagged cases to prevent fraudulent activities while maintaining a positive customer experience.

Roles & Responsibilities:

• Review and investigate fraud alerts generated by automated detection systems (hunter tools & other Internal applications) to determine legitimacy.
• Conduct outbound calls to customers and merchants to verify transactions, confirm account activity, and authenticate suspicious applications.
• Investigate customer complaints related to fraud and unauthorized transactions across all products (Personal Loans, SMB, Transaction Credit)
• Analyse transaction patterns and account behaviours to identify fraud indicators and red flags.
• Document investigation findings with clear, detailed case notes and recommendations for approval, decline, or escalation.
• Collaborate with cross-functional teams including customer service, underwriting, and collections to resolve fraud cases.
• Identify and report emerging fraud trends and typologies to the fraud operations team.
• Support fraud rule optimization by providing feedback on false positives and missed fraud cases.

Skills Required:

• 1-3 years of experience in fraud investigation, risk operations, or customer verification
• Effective communication skills with experience making outbound calls for transaction verification and investigation.
• Proficiency in Excel (pivot tables, lookups, data analysis); SQL knowledge is a plus.
• Analytical mindset with ability to assess risk and make quick, sound decisions on fraud alerts.
• Attention to detail and ability to spot inconsistencies in customer information and transaction data.
• Understanding of digital payment systems and fraud patterns in lending or e-commerce
• Ability to work in a challenging environment and manage multiple cases simultaneously.
• Familiarity with CRM systems or fraud detection platforms is preferred.